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Nothing happens when we run the upgrade.bat. How to collect full support logs for Support with the SymDiag utility I would open a Support Ticket and collect a Full Symdiag for review. We have attempted to run a repair and it completes with no errorsīelow i the screen shot of the part when it fails once you click on next.Īre you seeing a large number of HS_ERR_PIDXXXX dump files in the Tomcat\bin folder? We have the latest 14.2 RU2 MP1 and when we attempt to upgrade the SEPM, it completes the 1 step of the install, and once we have the option to upgrade the database wizard it disappears, and we then have to revert to the previous build. We have duplicated this on 3 separate machines. Go to \Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin and right click on Upgrade.bat and run as Administrator. \Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\binĢ. If you have further questions about this article, contact Dell Technical Support.Subject: 14.3 sepm upgrade fails on upgrade wizard There are additional workarounds on the website: This fixes the issue on Windows client OSes and for Server 2016. The easiest and best solution is to update to Symantec Endpoint Protection 14.2 RU2 MP1 (Build 5569) or later. Symantec’s website has posted an update on February 3, 2020. You are running any version of Symantec Endpoint Protection on Windows Server 2016 or earlier (less common) with EOC 79.You are running a version of Symantec Endpoint Protection earlier than 14.2 RU2 MP1 (Build 5569) on a Windows Client Operating System (OS) with EOC 79.If you are using an older version of Symantec Endpoint Protection, you experience a SNAP error that causes Microsoft's Edge browser to not display pages. The following article contains information about old versions of Symantec Endpoint Protection causing issues with Microsoft's Edge browser.Įdge Browser Not Displaying Pages Because Of An Older Version Of Symantec Endpoint Protection Is Being Used